![]() ![]() "One of our handiest communication techniques is that our facility has a link on the Fort Drum homepage," he said. In addition to highly competent staff, Hemminger said there are other tools that Fort Drum employs to ensure efficiency - saving time for Soldiers, Family Members and Civilians using their services. "This is directly attributable to the highly trained and friendly staff that treats each customer like family and strives to clearly communicate everything that the customer needs to know for a quick and successful appointment," he said. With an average wait time of under seven minutes, the team serviced more than 19,000 customers in fiscal year 2015, with a customer satisfaction rating of 99.96 percent. Hemminger said that he believes several factors set the Fort Drum section apart from other sections within the Army. Cook, garrison senior enlisted adviser, visited the office to formally announce the results and congratulate the staff. Laske, garrison commander, and Command Sgt. 20, the Fort Drum DEERS / ID Card Section received official notification that they had been chosen as the Army's best. Determinations were made based upon criteria such as the amount of employee training completed at each installation, service usage rates and hardware and material management. To determine which installation would receive the highest honor, the Army prescreened each of the top six installations. The staff members, consisting of two Department of Army Civilians and four contract employees, service the more than 150,000 eligible beneficiaries throughout their region of support, which includes eastern Canada, New York and the northern regions of Vermont, New Hampshire and Pennsylvania. 23, we had been notified by the Army DEERS project office at Fort Knox, Ky., that we were among six facilities - out of 516 in the active Army, Army Reserve and Army National Guard - that had met initial screening criteria to represent the Army for Defense Manpower Data Center Site of the Year," he said. Phil Hemminger, Personnel Processing Branch chief, said that he and his team at the Fort Drum Defense Enrollment Eligibility Reporting System and Real-Time Automated Personnel Identification System office were notified this fall that their diligent efforts had been noted by the Army. A team from the Personnel Processing Branch, whose work impacts nearly every individual living and working on the installation, was recently recognized for their dedication to excellence. Army) VIEW ORIGINAL 2 / 2 Show Caption + Hide Caption – (Photo Credit: U.S. Prescriptions will be filled only for beneficiaries who are listed as eligible in DEERS.įor more information on updating and correcting your information within DEERS please click on the link below.1 / 2 Show Caption + Hide Caption – (Photo Credit: U.S. Retail network pharmacies check TRICARE eligibility through DEERS. Mistakes in the DEERS database can cause problems with TRICARE claims, so it is critical to maintain your DEERS information. ![]() This includes addresses and family status (marriage, divorce, birth, adoption, etc.). Once registered in DEERS it is important to keep your DEERS records updated when personal eligibility information changes. Active Duty and retired service members are automatically registered in DEERS, but they must take action to register their family members and ensure they are correctly entered into the database. You are responsible for keeping your information current on your record. DEERS registration is required for TRICARE eligibility and enrollment. The Defense Enrollment Eligibility Reporting System, or DEERS, database contains information for each uniformed service member (active duty, retired, or a member of a reserve component), U.S.-sponsored foreign military, DOD and uniformed services civilians, other personnel as directed by the DOD (including the patient population serviced through the Military Health Services System), and their eligible family members. ![]()
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